AI Help Desk
The help desk, rebuilt for AI.
Tickets, chat, email, and AI in one timeline. Auto-triage, smart assignment, and a knowledge base your AI actually uses.
Unified inbox
Chat, email, contact forms, and tickets — one queue, one team.
AI triage
Tag, route, and draft replies automatically. Humans approve or take over.
Internal notes & presence
Whisper to teammates, see who's online, and never collide on the same ticket.
Canned responses & tags
Standardize answers without sounding canned. Tag conversations for analytics.
CSAT built in
Every closed conversation can trigger a one-tap rating with comments.
Analytics that matter
First response time, resolution time, AI deflection, CSAT, and per-agent volume.
Or pick the piece you need
Frequently asked questions
- What is an AI help desk?
- An AI help desk routes, triages, and answers tickets automatically using AI — while keeping a unified inbox where humans can step in any time. G.E.N.I.S.E.™ Connect is an AI help desk built around a single conversation timeline.
- How is this different from traditional help-desk software?
- Traditional help desks (Zendesk, Freshdesk) were built for email tickets and bolted on chat and AI later. Connect was built AI-first, chat-first, and unifies everything in one inbox from day one.
- Can the AI close tickets on its own?
- Yes — when it has high confidence and the conversation was simple. Otherwise it drafts an answer for a human to approve or escalates to the right person.
- Does it integrate with our knowledge base?
- Connect has a native knowledge base. The AI uses it as its ground truth, and articles can be tagged, versioned, and updated from the admin panel.
- What about SLA and assignment?
- Auto-assignment, presence, internal notes, canned responses, tags, and analytics are all built in.
Bring G.E.N.I.S.E.™ Connect to your site
Live chat, AI support, and a unified inbox — installed in under a minute.