Multilingual Customer Support
One team. Every language.
Speak English. Reply in English. Your customers in Tokyo, São Paulo, Berlin, and Cairo each read perfect, on-brand answers in their own language.
24+ locales
From Arabic and Hebrew (with full RTL support) to Tagalog and Haitian Creole.
Two-way translation
Visitor → agent in agent's language. Agent → visitor in visitor's language. Both sides see their own.
RTL-first design
Right-to-left layouts are first-class, not an afterthought. Hebrew and Arabic look native.
Protected tokens
Brand names, product names, and codes are never translated.
Language switcher
Visitors can override auto-detection any time, on the widget or any public page.
Localized emails
Transactional emails are sent in the recipient's language — confirmations, CSAT, password resets, all of it.
Pair multilingual with the rest of Connect
Frequently asked questions
- What is multilingual customer support?
- Multilingual customer support lets your team help customers in any language without speaking that language. G.E.N.I.S.E.™ Connect translates incoming messages into your team's language and outgoing replies back into the customer's — automatically.
- Which languages are supported?
- 24+ locales out of the box, including English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Arabic, Hebrew, Hindi, Thai, Vietnamese, Tagalog, Turkish, Swahili, Haitian Creole, Japanese, Korean, Simplified and Traditional Chinese.
- Is the translation accurate?
- Yes — Connect uses high-quality LLM translation tuned for support conversations, preserves brand and protected tokens, and lets agents override translations any time.
- Does the widget auto-detect the visitor's language?
- Yes. It respects the visitor's browser language and falls back to cookies or Accept-Language, so the very first message is already localized.
- Can I run different brands in different languages?
- Yes. Per-domain widget profiles let you set a different brand, theme, and default language per site.
Bring G.E.N.I.S.E.™ Connect to your site
Live chat, AI support, and a unified inbox — installed in under a minute.